Frequently Asked Questions

How does it work?
Simply insert the batteries and switch it on. It responds to gentle touch and movement with lifelike actions and sounds — no setup required.
Is it safe for toddlers?
Yes. It’s made with soft, child-safe materials and has no sharp edges. It’s designed for gentle, supervised play for toddlers.
Does it require Wi-Fi or an app?
No. It works completely offline, making it easy, safe, and screen-free for everyday play.
Is it suitable for allergies?
Yes. It doesn’t shed and is made from allergy-friendly materials, making it a great alternative to a real pet.
Do you offer a money-back guarantee?
Absolutely. We offer a 30-day money-back guarantee. Contact us at support@feltmas.com if you need help.
How long does shipping take?
Orders are shipped with tracking and insurance. Delivery typically takes 4 to 8 business days, depending on your location.